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The pressure to cut costs, increase margins and invest in transformative technologies often leaves little left to spend on quality. However, these pressures can lead to a status quo approach to quality that can eventually result in compliance problems, damage to brand reputation and revenue losses.
The fast pace of modern society means that companies who fail to keep up with the latest business trends and technology are in danger of becoming the dinosaurs of the business world. For many, the cost of doing nothing was a slow descent into irrelevance or worse...
In many organizations today, implementing a software-based quality management system (QMS) is a strategic priority for operational excellence. As demand for QMS solutions grows, so does the vendor landscape, complicating decisions over which choice will ensure a successful implementation and facilitate mission-critical quality initiatives.
Document control software that automates document creation, approval, distribution and archiving is the cornerstone of quality, environmental health and safety (EHS). In this white paper, we look at eight elements of an effective document control system and explore the benefits of using document control to drive operational excellence.
In 2018, United Airlines redesigned its inflight magazine to weigh an ounce less than the previous issues saving the company $290,000 in fuel and operating costs. This perfectly illustrates a paradigm shift within competitive markets; gone are the days of relying on the old company adage, “this is how it’s always been done.” Business leaders now ask, “how can it be done smarter, faster and easier?”
As your supplier list grows, so does the risk of supplier quality failure. With the potential cost and damage to brand reputation of a single recall, organizations must proactively manage supplier quality.
Join a panel of your peers and industry experts for an interactive look into the convergence of EHS and QMS to create an integrated platform for continuous improvement.
ETQ COVID-19 QMS and EHS Resources
The latest Featured Customers Customer Success Report ranks the leading quality management software tools and solutions based on data from its customer reference platform, market presence, web presence, social presence, additional data aggregated from online sources and media properties. See the latest Featured Customers report for some ETQ customer references.
ETQ engaged leading research firm, Salloway Associates, to survey 300 C-level executives, quality and IT managers to learn key trends and common challenges with their quality initiatives. This first-of-its-kind survey uncovered an important shift how organizations are treating quality – today, more organizations view quality as a strategic initiative, not just a compliance need. In fact, survey data shows 66% of organizations categorize quality as a strategic growth investment with and average ROI on quality programs of 23%. This ebook also includes the results of an additional survey on the business and quality process impacts of COVID-19.
ETQ Reliance meets you wherever you are on your quality journey by easily integrating with and enhancing your existing business processes to deliver maximum value from your QMS investment. By automating workflows, breaking down data silos and increasing visibility across the quality ecosystem, ETQ Reliance has systematically reduced risk and improved performance for customers such as GE, Subway and Avanos.
Today’s customers are harder than ever to satisfy. Their expectations have increased exponentially as mobile devices and digital channels empower them to maintain complete control of the buying process. For both B2B and B2C businesses, the pressure is on to adapt quickly to changing behaviors and address ever-increasing competition.
The pressure to cut costs, increase margins and invest in transformative technologies often leaves little left to spend on quality. However, these pressures can lead to a status quo approach to quality that can eventually result in compliance problems, damage to brand reputation and revenue losses.
The fast pace of modern society means that companies who fail to keep up with the latest business trends and technology are in danger of becoming the dinosaurs of the business world. For many, the cost of doing nothing was a slow descent into irrelevance or worse...
In many organizations today, implementing a software-based quality management system (QMS) is a strategic priority for operational excellence. As demand for QMS solutions grows, so does the vendor landscape, complicating decisions over which choice will ensure a successful implementation and facilitate mission-critical quality initiatives.
Quality professionals recognize that streamlining processes can deliver significant returns, but many are unsure where or how to start. With dozens or even hundreds of processes, automating them all can seem overwhelming. In fact, research shows that while a majority of companies want to automate critical quality processes, less than half of them have actually made the leap.
Manufacturers face unprecedented threats from every direction including prolonged global trade uncertainties, market volatility, rapidly shifting consumer preferences and more complex supply chains. Manufacturers face increasing levels of risk and the potential negative impact to both the bottom line and brand reputation. Learn how manufacturing leaders manage their toughest quality challenges with ETQ.
Customer expectations grow more demanding by the day, creating enormous risks for electronics and appliance manufacturers struggling with not only shrinking product life cycles, but also a roster of more complex products. Learn how ETQ helps electronics leaders manage their toughest quality challenges.
Document control software that automates document creation, approval, distribution and archiving is the cornerstone of quality, environmental health and safety (EHS). In this white paper, we look at eight elements of an effective document control system and explore the benefits of using document control to drive operational excellence.
In 2018, United Airlines redesigned its inflight magazine to weigh an ounce less than the previous issues saving the company $290,000 in fuel and operating costs. This perfectly illustrates a paradigm shift within competitive markets; gone are the days of relying on the old company adage, “this is how it’s always been done.” Business leaders now ask, “how can it be done smarter, faster and easier?”
As your supplier list grows, so does the risk of supplier quality failure. With the potential cost and damage to brand reputation of a single recall, organizations must proactively manage supplier quality.
Customer expectations have increased exponentially as mobile devices and digital channels empower them to maintain complete control of the buying process. For both B2B and B2C businesses, the pressure is on to adapt quickly to changing behaviors and address ever-increasing competition.
The role of data and analytics is crucial in business optimization strategies. Organizations with a strong data culture can provide insights into supplier quality, manufacturing processes, customer feedback and complaints and problem resolution.
New product introduction (NPI) is critical to corporate success, particularly for the industrial or manufacturing enterprise. It’s an important lever to improve market share and revenue, defend existing markets against competitors, and improve the customer’s experience. Developing and launching profitable, timely, high-quality products is more important today than ever before.
Food and beverage manufacturers today must grapple with a host of issues that impact quality, from rapidly evolving regulatory issues to ever more complex supply chains. In order to stay competitive, food and beverage firms must know how to quickly and effectively respond to this dynamic market landscape.
Medical device companies are facing an ever-evolving landscape of regulatory challenges and shifting obstacles for marketing products. One of the fastest-growing risks centers on how companies will adapt to the rapidly approaching implementation EU Medical Device Regulation (MDR) deadline of May 26, 2020, which will usher in the biggest changes to European device legislation in more than 20 years.
This time, your quality team caught the problem before anyone got sick. Next time, you might not be so lucky. Your manual tracking system is just not up to the task of tracking all of your products to their sources, and even though no one got sick, each recall is costing the company millions in lost revenue, lost good will, and production downtime. You are tired of reacting and want to be able to predict and mitigate risks before they become public-facing.
The push for medical device innovation is reaching a high point, as manufacturers seek to meet needs around the rising prevalence of chronic conditions and an aging population. These scientific innovations demand new, more flexible regulatory approaches to help speed products safely to market. To keep pace with innovation and ease regulatory burden and compliance, significant, broad regulatory overhaul is taking place around the world.
Validation is one of the biggest pain points for life science companies when implementing new software into their existing IT infrastructure. Learn how ETQ’s Reliance Software-as-a-Service solution can help life sciences companies clear existing barriers to validation with ease.
Change can scare a lot of people, but in today’s workplace managing change is what keeps people relevant. Employee training is key to most change initiatives. This is important because people are the cornerstone of any successful business operation—therefore the overall success of a business often correlates directly with the knowledge of its employees. This is where the Training Management System comes in.
Mergers, company growth, new regulations and standards are making compliance increasingly complex, leaving room for hidden problems to grow in size and cost. To achieve process excellence and secure your brand’s reputation, companies must have a strong grasp of risk within their organization. Risk management provides a critical lever for managing complexity, acting as a universal measuring stick for standardized decision-making in any area of the business.
Change is the only constant in business. Evolving products, processes and regulations are all driving one another towards faster rates of change, making quality and compliance management more and more complex. Organizations must address quality, safety and compliance, but these efforts can become disorganized with added business complexity. The question becomes, how can companies deliver on mission-critical responsibilities in the face of accelerating change?
The latest revisions of ISO standards require companies to apply risk-based thinking in their process planning, operations and performance evaluation. To embrace this shift, risk must be considered in every quality activity. Having tools to identify, mitigate and report on risk lets you seamlessly incorporate risk into all processes rather than keeping it a siloed activity. Quality conscious companies visualize, streamline and share their most critical process information to turn risk insight into action that transforms quality and compliance into market advantage.
Nearly 4 in 5 Environmental, Health and Safety (EHS) professionals recognize that risk management is a key factor in achieving EHS goals, yet mitigating risk with technology remains a challenge.
The best way to reduce incident rates in your workplace is to create a total safety culture, where employee safety is a company-wide priority. This requires company-wide buy-in, comprehensive training and full communication from the top level down.
The old mindset of using corrective and preventive actions to deal with adverse events has been replaced with the risk-driven approach, aiming to prevent it from happening rather than recovering once it happens. For those that are new to Risk Management, however, this can be a challenging shift. Not only do business leaders need to understand the latest standard, they need to understand the role of risk and the tools available to them to help manage risk.
ISO 9001:2015 brought with it a mindset shift. While the requirements are still there, the 2015 revisions encourage organizations to focus on the final goal: delivering consistent quality to customers through people and processes. The flexibility inherent in those changes laid the groundwork for integrating technology configured to work with a particular organization’s processes and workflows.
In 2018, Nutrien was formed to become the largest vertically integrated agricultural input provider in the world. As with any merger, the technology and tools that support the formation and progress of the organization need to be aligned.
There is increased customer demand for products that have higher performance and greater capacity than existing models. While there is a defined record of pioneering flight solutions within the company, there’s constant pressure to balance safety, quality and innovation.
As an early adopter of MDSAP, the company needed to revisit its quality management strategy and processes in order to ensure compliance and quality excellence under this new system. Avanos designed a unique audit Management module on Reliance that was specific to MDSAP and satisfied the requirements of all five jurisdictions.
Lumileds is the global leader in light engine technology. Prior to implementing ETQ Reliance, they used a host of siloed systems across “off the shelf” software, SharePoint, or staff-built software applications to manage their quality systems and processes.
Lubrizol Corporation identified the need to improve the internal processes related to nonconforming product management.
With a strong focus on serving the world’s leading technology companies, Celestica provides an end-to-end supply chain solution for electronics manufacturing. Find out how ETQ Reliance helped Celestica to harmonize their quality processes across their global organization.
Learn how ETQ enabled Rheem to use the existing principles of Systems Development LIfe Cycle (SDLC) but with an innovative twist that allowed the company to move quickly in a fast-paced business environment.
ETS is the world’s largest private, nonprofit educational testing and assessment organization. ETS has over 3,000 employees and does business in 150 countries.
Learn how ETQ Reliance has provided SUBWAY® with a flexible solution that will grow with their company and scale to meet its future needs, in an automated and configurable solution that saves time and enhances the end user experience.
Using ETQ as a platform, K-C was able to integrate their overlapping point solutions into a harmonized SEQ process. This is allowing them to completely eliminate system fragmentation and is resulting in global standardization for their organization.
Learn how K-C created a central and secure platform for supplier management by making contracts searchable across the organization and eliminating inefficiencies by implementing ETQ Reliance as their automated Quality Management System.
Since implementing ETQ Reliance™ web-based compliance management system, FUJIFILM has combined its external audits into an integrated continuous assessment, greatly reducing the cost to maintain registration to both ISO 9001 and ISO 14001.
Since implementing ETQ Reliance™ Carolina Beverage’s initial challenges have been effectively addressed. They now have almost all Standard Operating Procedures (SOPs) housed within the ETQ system and have removed all uncontrolled copies from their file server.
POLARIS is an expert in helping customers address tough fluid analysis challenges by interpreting test results with the most accurate understanding of wear and performance concerns of their equipment.
DiscGenics was looking for a turn-key solution Quality Management System (QMS) that would support the company through pre-clinical and clinical trials, into commercialization.
ETQ’s flexible platform enabled Cooper Tire to configure the Audits module to meet their requirements, without extensive programming or development.
Herman Miller, Inc. (HMI), an international office furniture manufacturer, relies on ETQ to manage its entire document control system, including its supply chain management process.
Manitoba recognized a need for an automated system to help them review documents, make revisions, file records and store all documents, while also cutting down on management time and efforts.
Maple Leaf Farms is a fourth generation family-owned company. In 2009, with a goal of becoming a GFSI-certified facility and with the pending FSMA rule, it had begun to realize that document control and record keeping was a continuous and increasing challenge.
Epicure needed a flexible solution that would enable it to ensure that the company’s unique processes could be recreated in an automated workflow. ETQ was able to meet this need by demonstrating its ability to be flexible without the need for programming knowledge or extensive configurations.
VBS was able to utilize ETQ’s out-of-the-box modules and utilities to automate many of their processes. Through use of ETQ’s flexible platform, the company was able to configure a new application, which efficiently managed and tracked a particular process. The automated QC application allows a more efficient daily QC process at the locations where these analyzers are installed.
Now, more than ever, airline carriers are required to demonstrate their commitment to numerous regulations — navigating these protocols can be challenging.
Learn how SRC leveraged ETQ's Reliance to automate and consolidate document workflows, diminish overproduction and streamline their document update process.
ETQ has allowed Alcan to benefit from the automated transactions management and electronic delivery of documents, freeing up thousands of hours of administrative resources typically associated with the implementation and maintenance of a Quality System.
Kay Automotive Graphics uses ETQ to overcome business challenges—for example, preliminary Purchasing Requisitions, Paid Time Off (PTO) scheduling and any processes that require documented sign-off and routing like new equipment purchases, maintenance requests, expense reports and more.
Sikorsky, a subsidiary of Lockheed Martin, is an American aircraft manufacturer established by Igor Sikorsky in 1923. The company was among the first to manufacture helicopters for civilian and military use.
ETQ commissioned Forrester Consulting to conduct a Total Economic Impact (TEI) study of the Reliance Platform to examine the potential return on investment enterprises may realize by deploying the ETQ Reliance platform. Forrester derived its conclusions in large part from information received in a series of in-depth interviews we conducted with executives and personnel at four customers, each of which had been using ETQ’s Reliance platform between one and nine years. Examination of these clients shows significant productivity and incremental revenue benefits.
According to Gartner, disruptive technologies, rapidly-shifting economic conditions and expanding supply bases are challenging traditional approaches to quality management, strategy and leadership.This new Gartner research is particularly relevant in the current crisis and can serve as a template as you plan to adapt. Shifting the focus from production into design and across the extended supply chain has allowed companies to identify and respond to quality errors earlier in the product life cycle, saving time and reducing cost of quality.
EHS and Quality are increasingly managed under a single business function to gain significant process efficiencies and improved incident prevention, according to recent research from Verdantix.
Read this LNS Research report to learn how to achieve quality objectives and desired outcomes by instilling a culture of quality.
Read this LNS Research report to learn how to build an effective Quality 4.0 strategy, focusing on Strategic Objectives, Operational Excellence and Operational Architecture.
ETQ commissioned Forrester Consulting to conduct a Total Economic Impact (TEI) study of the Reliance Platform to examine the potential return on investment enterprises may realize by deploying the ETQ Reliance platform. This report reveals the cost savings and business benefits attributed to ETQ.
Speaker: Grace Duffy, President, Management & Performance Systems
The survey identifies trends in employees’ compensation, work hours and job constraints; overall job satisfaction; improvements to quality operations; and provide a demographic profile of industry professionals. See if your experience in the quality field mirrors that of your colleagues.
Speakers: Nick Metrakos, Solutions Consultant, and David Isaacson, Senior Director, Product Marketing, ETQ
The current crisis has created new levels of pressure on supply chain quality, whether it is rapidly onboarding new suppliers, managing receiving and inspections remotely or just keeping up with the accelerated pace of change. Join Nick Metrakos, Solutions Consultant at ETQ, an ISO 13485 and ISO 9001 Lead Auditor in this short, 30 minute session to learn how to manage these new challenges and how a well implemented QMS may help.
Some quality departments and organizations are happy to manage quality with manual, paper based systems. Though this may be a fine process for now, how do they know if an automated solution might be better? Listen to Nick Metrakos to learn if there is a better way for you and your organization to manage quality and how to get started.
Speakers: Nina McIntyre, Chief Marketing Officer, Morgan Palmer, Chief Technology Officer, Nick Metrakos, Solutions Consultant and Michel Moravia, Product Manager of Quality, ETQ
ETQ engaged leading research firm, Salloway Associates, to survey 300 C-level executives, quality and IT managers to learn key trends and common challenges with their quality initiatives.
Speakers: Nick Metrakos, Solutions Consultant, and David Isaacson, Senior Director, Product Marketing, ETQ
Some quality departments and organizations are happy to manage quality with manual, paper based systems. Though this may be a fine process for now, how do they know if an automated solution might be better? Listen to Nick Metrakos to learn if there is a better way for you and your organization to manage quality and how to get started.
Speakers: Nick Metrakos, Solutions Consultant, and David Isaacson, Senior Director, Product Marketing, ETQ
Do hidden costs and risks outweigh the costs of a QMS solution? Learn if there is a better way for you and your organization to manage quality and how to get started.
Speakers: Sadiq Eshaq, Application Program Manager, Lumileds, and Morgan Palmer, Chief Technology Officer, ETQ
Learn how Lumileds harmonized their global quality solutions and evolved from hundreds of siloed applications to a set of globally integrated solutions that enable the global workforce to access, share and analyze critical quality data that drives continuous quality improvement.
Speakers: Jaime Boyes, Corporate R&D Processes and Systems Director, Mars and Glen Fraser, Senior Director Solution Architects, ETQ
Mars Inc. focus on quality and food safety has helped build some of the world’s leading brands including M&Ms, Snickers, Wrigley’s, Pedigree, Uncle Bens and more. Learn how Mars consolidated disparate paper-based and manual processes to develop standard global processes to streamline audits and key processes.
Speakers: Morgan Palmer, Chief Technology Officer, and Glen Fraser, Senior Director Solution Architects, ETQ
Learn how Quality Management System requirements have evolved to meet today's new era of increasingly stringent quality demands. You'll learn the key drivers in quality and supply chain management today and how those impact a QMS solution’s ability to deliver better business outcomes.
Speakers: Arthur Lee, Vice President, Product Management, and David Isaacson, Senior Director, Product Marketing, ETQ
Learn how easy-to-use analytics dashboards dedicated to quality management, like those in the new ETQ Analytics, can expand the benefits of your QMS. See how you can easily analyze your quality data and unlock operational insights, identify trends and make data-based decisions.
Speaker: Tom Comstock, Principal Analyst at LNS Research
New Product Introduction (NPI) is fundamental to most industrial organizations, yet 44% of new product launches fail to meet all of their success criteria. LNS Research has defined a 3-step plan for improving NPI by focusing on processes, suppliers and Quality 4.0.
Speaker: Dan Jacob, Principal Analyst and Research Director, LNS Research
Successful new product introduction (NPI) is crucial to achieve corporate goals. But today’s NPI success rate is relatively low largely due to historical NPI challenges combined with market trends including increased visibility to product performance and quality, global pressures, and increasingly complex products. Quality leaders that see deep engagement in NPI as their holy grail may be surprised that the levers for that engagement exist today.
Speakers: Morgan Palmer, Chief Technology Officer, and Isabel Velasco, Industry Analyst, Verdantix
EHS and quality are increasingly managed under a single business function to gain significant process efficiencies and improve incident prevention, according to recent research. Join industry experts from Verdantix and ETQ to learn three key scenarios of efficient EHSQ integration.
Speakers: Morgan Palmer, Chief Technology Officer, and Ujjal Chakravartty, Director of Global Quality Systems at Avanos Medical
The FDA is transitioning from the QSR regulation to ISO 13485:2016 for medical devices. In addition, the Medical Device Single Audit Program has gained traction. A single audit system provides many benefits including time and cost savings, less business disruption related to multiple regulatory audits and ease of entry into multiple markets.
Speakers: Michael Drues, Ph.D., Recognized Regulatory Expert, Vascular Sciences; Maite Llácer, PhD, Director Quality Compliance International and Angeles Sanfrancisco, Manager Quality Compliance International, Edwards Lifesciences; Kim Wakeman, Solutions Engineer, ETQ
In less than one year, the Medical Devices Regulation (MDR) will be fully implemented. Gain valuable insight from industry experts and medical device manufacturers on how to be fully prepared for the Medical Devices Regulation (MDR)
Speaker: Nick Metrakos, Solutions Consultant, ETQ
Is your company’s ability to scale and deal with supplier quality management hindered by your current processes and solution? Join Nick Metrakos, Solutions Consultant at ETQ, an ISO 13485 and ISO 9001 Lead Auditor to learn if there is a better way to conduct and follow-up on supplier audits using Reliance.
Speakers: Michel Moravia, Product Manager, Quality, and David Isaacson, Senior Director, Product Marketing, ETQ
Learn how quality can be viewed as a central strategic initiative that drives new product introduction and design for manufacturing. Gain a better understanding of quality engineering principles in product development, problem solving, kaizen and quality analytics.
Speakers: Morgan Palmer, Chief Technology Officer, and Sara Hanks, Senior Manager of Data and Analytics, GE Transportation, a Wabtec Company
In an era when supply chains are growing longer and more complex, forward-thinking manufacturers are investing time, energy and capital in better managing their supplier risks. Learn the challenges and benefits of improving supply chain quality.
